Disgruntled, Mrs. Anderson left the office with her acknowledgment form in her hand. Tom just thought, “What do I do now?” Then he remembered last year his friend Paul (who also ran an advisory business) had to deal with this. Quickly he picked up the phone. “P and B Advisory services, how can I help you?” a familiar voice came through the phone speaker. “Paul, it’s Tom. How are you doing?” with a relieved smile Tom replied. “Doing great, Tom, but I’m about done with this hot

The threat to the elderly is a scary but real thing. As financial advisers, you serve as one of the people that have insight to your client’

“Well, Mrs. Anderson, what type of deck is he building?” You ask just to keep the conversation going. “What’s his name again?” “Tyler, Tyler Metters, and gosh it’s pretty big, even with a fire pit!” She said with a renewed excitement. “A fire pit?” “Yes!” “Wow, that is exciting! Are you going to start entertaining?” “Oh those days are long over…. just my daughter and a friend or two might come over.” “Hey, I have this simple form that I need you to go over. It’s just an ackno

“Well, Mrs. Anderson, what type of deck is he building?” You ask just to keep the conversation going. “What’s his name again?” “Tyler, Tyler Metters, and gosh it’s pretty big, even with a fire pit!” She said with a renewed excitement. “A fire pit?” “Yes!” “Wow, that is exciting! Are you going to start entertaining?” “Oh those days are long over…. just my daughter and a friend or two might come over.” “Hey, I have this simple form that I need you to go over. It’s just an ackno